Shipping & Returns

Shipping Policy

Our goal is to get your new mat to you as quickly and efficiently as possible. We aim to keep you informed throughout the process so you know where your mat is and when to expect it.

As a general rule, you can expect your mat to take between 2-5 days to arrive. If you need your items in a rush, drop us an email at hello@yogamata.co.uk and we will see what we can do!

1. Stock availability.
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout. Payment for shipping will be collected
with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Terms
In general, domestic shipments are in transit for 2 - 5 days

4. Change Of Delivery Address
Orders placed before 01 PM - GMT will be dispatched the same day,
otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

5.Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

6. P.O. Box Shipping
Yoga Mata will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.

7. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

8. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

9. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please email us at hello@yogamata.co.uk

Return & Exchange Policy

RETURNS

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We're happy to offer you a refund if you return your item within 30 days in the same condition that you received it. 

If your mat is faulty or arrives damaged, we are more than happy to get you a replacement as soon as possible.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase (your email confirmation should do the trick!) 

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition
* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund and it's been a few days please contact us at hello@yogamata.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@yogamata.co.uk

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